Web Solutions

An effective Complain Management System is an essential part of any e-Commerce website. Complains and compliments are valuable source of information, through which the company can improve its quality and service. Customer satisfaction improves when the business knows the requirements of the customer and works in tandem with the customers to improve the quality and services.

Knowing the customer's needs and expectations help businesses understand how well they are confirming to the needs of the customer. A regular assessment and interaction with the customers helps a company to assess how well they are meeting the requirements. Our customer management system (CMS) helps our clients understand the requirements of their customer and how they can fulfill them. The CMS that we provide will enable you to

  • Relate and categorise inputs from customers
  • Assign levels to the complain
  • Manage complain history
  • Generate Automate response